Privacy Policy

Introduction

Sparkling Vistas ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkling-vistas.com or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry forms on our website
• Contact us via email
• Request a consultation or quotation
• Engage our services

This information may include:

• Name and contact details (email address, postal address)
• Property information and project requirements
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookies Policy for details)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process and manage service agreements
• Communicate about projects, appointments, and services
• Improve our website and services
• Send relevant updates and information (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Contractors, suppliers, and professionals who assist in delivering our services
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition of our business

All third parties are required to respect the security of your data and treat it in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Enquiry information: Retained for 2 years from last contact
• Client project data: Retained for 7 years after project completion (for warranty and legal purposes)
• Marketing communications: Until you unsubscribe or request deletion

Your Data Protection Rights

Under GDPR and UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing of your data in certain circumstances
• Rights related to automated decision-making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us at [email protected]

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sparkling Vistas
42 Clerkenwell Road
London EC1M 5PS
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk